Who sells to you

Products on vanriti.com are sold by TFC Sales & Marketing, 12 1st Floor, Ramnik Complex, Tikona Park, NIT-1, Faridabad, Haryana 121001, India, under the brand VANRITI.

This policy applies to orders placed directly on vanriti.com. Please also read our Shipping & Delivery and Terms & Conditions pages.

What you can return or replace

VANRITI products are powders for hair care, skin care and everyday wellness. Because they are consumable products, we do not offer returns simply because you changed your mind. We do stand behind every order. Tell us within 7 days of delivery if:

If you report an issue after 7 days, please still contact us. We will review genuine quality concerns, and your legal rights are not affected (see section 11).

What we cannot accept

• Change-of-mind returns for hair-care, skin-care, personal-care and food products, because of hygiene and safety reasons.
• Products that have been opened, mixed or used, unless the problem is a defect or a quality issue that we can reasonably verify.
• Damage caused by misuse, wrong storage (for example contact with moisture) or not following the usage instructions on the pack.

How to report a problem

1. Contact us within 7 days of delivery by email, WhatsApp or phone (details in section 12).
2. Send your order number and a short description of the issue.
3. Share clear photos or a short video of the product, the pouch or label, and the outer package. An unboxing video helps us resolve things faster, but it is not mandatory.
4. We acknowledge within 48 hours and tell you the outcome: replacement, refund, or a request for more information.

Please do not send anything back until we give you return instructions.

Pickup and return shipping

When the problem is on our side (damaged, defective, wrong, missing or expired), you do not pay for shipping. We arrange a pickup where our courier serves your pincode. If pickup is not available, we will reimburse reasonable courier charges against proof of payment.

In some cases, especially for low-value items, we may ask you to keep or dispose of the product instead of returning it, and still resolve your request.

Refunds

• Timeline: once a refund is approved, we initiate it within 3–4 working days. Your bank or payment provider may take additional time to show it in your account.
• Prepaid orders: refunded to the original payment method.
• Cash on delivery orders: refunded by bank transfer or UPI. We will ask you for the details.
• Amount: the amount you actually paid for the affected item, including any shipping charge you paid if the issue is on our side. Where a coupon or discount was applied, the refund is based on the amount paid after the discount.
• Partial issues: if only part of a kit is affected, the refund covers the affected item only.

Replacements

If you prefer a replacement, we will send one at no extra cost, subject to stock. If the item is out of stock, we will refund you instead.

Order cancellation

• Before dispatch: you can cancel by contacting us. We refund the full amount you paid within 3–4 working days.
• After dispatch: we cannot cancel an order that has already shipped. Please see section 9 if you do not wish to accept the parcel.
• Cancelled by us (for example, the item is out of stock): you receive a full refund.

Undelivered or refused parcels

If a parcel comes back to us because of an incorrect or incomplete address, or because delivery was refused or not accepted, we will refund prepaid orders after the parcel reaches us. Where you paid a shipping charge, that charge is not refunded in these cases. Please check your address and contact number carefully at checkout.

Orders on other marketplaces

If you bought VANRITI products from another marketplace or website, that seller's own return and refund policy applies to your order.

Your legal rights

This policy does not limit any rights you have under the Consumer Protection Act, 2019, the Consumer Protection (E-Commerce) Rules, 2020, or any other applicable law.

Grievance Officer and contact

If you are not satisfied with how your request was handled, you can write to our Grievance Officer. We acknowledge complaints within 48 hours and aim to resolve them within one month of receiving them.