Order processing

1. We prepare. Once your order is confirmed, we process and pack it. This usually takes 1–2 working days.
2. We send. Your order is handed to our delivery partner, and tracking details are shared with you after dispatch.
3. You receive. The parcel is delivered to the address you gave at checkout.

Orders placed on Sundays or public holidays are processed on the next working day.

Delivery estimates

After your order is dispatched, delivery usually takes:

These are estimates, not guarantees. Actual timelines depend on your pincode, the courier network and other factors (see section 8).

Shipping charges and free shipping

For orders at or below ₹499, the shipping charge is calculated and shown at checkout before you place your order. You will never be charged for shipping that was not shown to you before payment.

Cash on delivery and where we deliver

• Cash on delivery (COD) is available on eligible pincodes. If a COD fee applies, it is shown at checkout before you place the order.
• Where we deliver: we deliver across India wherever our courier partners serve your pincode. If your pincode cannot be served, checkout will tell you before you pay.

Tracking your order

Once your order is dispatched, we share tracking details through the order communication channels (email, WhatsApp or SMS). You can also use Track Order on our website.

Tracking may take a short time to become active after the parcel is handed to the courier.

Delivery address

Please check that your delivery address, pincode and phone number are complete and correct at checkout. A wrong or incomplete address is the most common cause of failed deliveries.

If you need to change your address, contact us before your order is dispatched and we will try to update it. If a parcel is returned to us because of an incorrect or incomplete address, our Return & Refund Policy explains how refunds work in that case.

Delivery attempts

Our delivery partner makes delivery attempts under its standard procedure. Please be available at the delivery address and answer the courier's calls or messages. If delivery cannot be completed after the courier's attempts, the parcel may be returned to us.

Delays and exceptional circumstances

Delivery timelines are estimates and can be affected by things outside our reasonable control, including:

• Weather conditions
• Transport or courier disruptions
• Public holidays
• Natural disasters or other unforeseen events
• Restrictions affecting particular locations

If your order is running late, contact us with your order number and we will check with the courier.

Damaged or tampered packages

If your package looks damaged, opened or tampered with when it arrives, take photos of the package and the product before using anything, and contact us as soon as possible. Please report it within 7 days of delivery.

Cancellation, returns and your rights

You can cancel an order before it is dispatched. Please read our Cancellation Policy and Return & Refund Policy.

This policy does not limit any rights you have under the Consumer Protection Act, 2019, the Consumer Protection (E-Commerce) Rules, 2020, or any other applicable law.

Need help?

If you have a question about a delivery, contact our support team with your order number.