Cancellation possible
Orders may generally be cancelled before they are shipped.
Cancellation Policy
Changed your mind?
We'll keep it simple.
If you need to cancel an order, we're happy to help where possible. The key factor is whether your order has already been shipped.
At A Glance
One simple rule to remember.
Cancellation may not be possible
Once an order has been shipped, cancellation may no longer be available.
Contact our team
Share your order number with our support team and we'll help determine the available option.
When Can I Cancel My Order?
Customers may generally request cancellation of an order before the order has been shipped.
The important point
Cancellation requests should be made as early as possible because orders can move through processing and dispatch quickly.
Orders That Have Not Been Shipped
If your order has not yet been shipped, you may contact our support team to request cancellation.
Cancellation will be subject to the order's current processing status and our ability to stop the shipment before dispatch.
Orders Already Shipped
Once an order has been shipped, cancellation may no longer be possible.
If cancellation is no longer available, the order may instead be handled according to the applicable return and refund policy, where eligible.
How To Request Cancellation
Contact our support team as soon as you decide that you want to cancel your order.
Please provide your order number and the contact details associated with the order so that our team can locate it quickly.
01
Contact Us
Reach out through email, phone or WhatsApp.
Start
02
Share Order Number
Provide the order number and relevant details.
Verify
03
Order Status Check
Our team checks whether the order has already been shipped.
Review
04
Cancellation Confirmation
If cancellation is possible, we will confirm the cancellation.
Complete
Refund After Cancellation
Where an eligible cancellation results in a refund, the refund will be initiated according to the applicable payment and order terms.
Approved refunds are generally processed within 3–4 working days, subject to the processing time of the applicable payment provider or banking system.
Cancellation After Dispatch
If an order has already been dispatched, our team may not be able to cancel or stop the shipment.
In such cases, customers should refer to the applicable Return & Refund Policy to determine whether another resolution is available.
Cancellation Due To Unavailability
In certain circumstances, an order or individual product may become unavailable or may not be fulfilable.
If VANRITI needs to cancel an order for such a reason, the customer will be informed through the available order communication channel and any applicable refund will be processed accordingly.
Important Information
- Cancellation requests should be submitted as early as possible.
- Cancellation is generally possible only before shipment.
- A cancellation request does not automatically guarantee that an order can be stopped.
- Once shipped, the applicable return and refund terms may apply instead.
- Product-specific terms displayed at checkout or on the product page may also apply.
Contact Us
For cancellation requests, please contact VANRITI support with your order number.
Email:
support@vanriti.com
Phone:
1293509181
WhatsApp:
7303971707
Need To Cancel?
Don't wait until it's too late.
Send us your order number as soon as possible and we'll check whether your order can still be cancelled.
Last Updated — September 2026
